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Shipping Times and Order Processing Details
1. Shipping Origin
Most Canadian orders ship from our Toronto warehouse.
2. Shipping Methods
Orders are typically sent out using UPS as the standard carrier, unless you choose another shipping option—usually USPS—when checking out.
3. Processing Time
Once your order ships, we’ll send you an email with a tracking number so you can follow its progress. Please note that it may take up to 24 hours for tracking details to become active.
Shipping timeframes begin once you receive your confirmation email. If your order hasn’t arrived within the expected window, please contact sales@dockingdrawer.com with your name, order number, and tracking information so we can assist.
🇨🇦 Canada (orders from DockingDrawer.ca): Orders placed by 12PM ET are shipped the following business day, not including weekends or holidays. Estimated delivery by region and shipping method:
- Free Shipping: 3–7 days
- Standard (NL, NS, NB, PE, ON, MB, SK): 3–6 days
- Standard (QC/AB/BC): 2–5 days
- Expedited (NL, NS, NB, PE, ON, MB, SK): 1–3 days
- Expedited (QC/AB/BC): 1–2 days
- Express Saver (QC/AB/BC/NT/YT): 1–3 days
- Express Saver (all other regions): 1–2 days
4. Order Cancellations
Once your order is submitted, our team begins processing right away and it can’t be canceled. If you have questions about cancellations, contact our team at sales@dockingdrawer.com.
5. Delayed Orders
If your order processing is delayed, you may choose to cancel for a full refund. Please note, we are not liable for delays caused by the shipping carrier.
6. Shipping Restrictions
We reserve the right to decline any order. At our discretion, we may limit or cancel the quantity purchased per person, household, or order. This can include orders placed under the same account, credit card, or using the same billing or shipping address. If we make changes to or cancel your order, we’ll attempt to notify you using the email, billing address, or phone number provided at checkout. We may also restrict or refuse orders that, in our judgment, appear to be placed by resellers, dealers, or distributors.