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How Do I Make an Exchange or Return?
At Docking Drawer, customer satisfaction is our top priority. Below you'll find everything you need to start a return or exchange. If you have questions, don't hesitate to call or email.
Exchanges
An exchange is processed as a purchase of your new item, followed by a return of your original item. To be eligible for an exchange, items must be unopened/unused. The exchange order must be placed before the return is accepted, and the exchange window starts on the purchase date.
| Product | Return Policy |
|---|---|
| In-Drawer Outlets (Blade & Trio Series) | 90 days (Trade Partners = 1 year) |
| Safety Outlets (Blade, Appliance Garage, & Fire Guard Series) | 90 days (Trade Partners = 1 year) |
| Canisters | 90 days |
| Prado (Discreet) | 60 days |
| Legrand (Countertop) | 60 days |
| Pop-Up — Hubbell | 60 days |
| Pop-Up — Docking Drawer Flush | No exchange |
| Pop-Up — Point Pod | No exchange |
| Everything Else | No exchange |
Start an Exchange
To start your exchange, email your order number and a summary of your request to
Returns
Your return window starts on the date your order is placed. Items must be returned in like-new, re-sellable condition, and you're responsible for return shipping costs.
| Product | Return Policy | Restocking Fee |
|---|---|---|
| In-Drawer Outlets (Blade Series, Trio Series) | 90 days | 25% after 60 days |
| Safety Outlets (Interlock, Disconnect, Fire Guard) | 90 days | 25% after 60 days |
| Canisters | 90 days | 25% after 60 days |
| Accessories (Cover Plates, Switch, Tool, Spacer) | 90 days | 25% after 60 days |
| Discreet Outlets (Prado, Legrand, Sillites) | 30 days | None |
| Pop-Up Outlets (Docking Drawer, Hubbell, Point Pod) | 30 days | None |
| Pre-Configured Drawers | 30 days | 30% |
| Custom Outlets | Non-returnable | N/A |
| Saws & Drill Bits | Non-returnable | N/A |
| Everything else | 30 days | None |