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How to Initiate a Return or Exchange Request
Exchange Process
The return period begins on the date your order is placed, and this period includes shipping time. For example, if you placed your order on October 1st, and your return window is 30 days, it will close on October 31st.
Return Guidelines
| Product | Return Policy | Restocking Fee | No Returns After |
|---|---|---|---|
| In-Drawer Outlets (Blade Series, Trio Series) | 60 Days | 25% after 60 days | 90 Days |
| Safety Outlets (Safety Interlock, Safety Disconnect, Fire Guard Series) | 60 Days | 25% after 60 days | 90 Days |
| Discreet Outlets (Prado, Sillites) | 30 Days | N/A | 30 Days |
| Custom Outlets | 0 Days | N/A | 0 Days |
| Pop-Up Outlet Series (Docking Drawer, Hubbell, Point Pod) | 30 Days | N/A | 30 Days |
| Canisters | 60 Days | 25% after 60 days | 90 Days |
| Pre-Configured Drawers | 30 Days | 30% | 30 Days |
| Accessories (Cover Plates, Replacement Switch, Installation Tool, Spacer) | 60 Days | 25% after 60 days | 90 Days |
| Everything else | 30 days | N/A | 30 Days |
How to Start Your Return
Returned products must be in resaleable condition and meet the return policy listed above. Customers are responsible for return shipping costs.
If you purchased from Amazon, Lowe’s, or Build, please follow their return process directly.
To begin your return, select the appropriate option below:
Have questions or need help? Reach out to our support team—we’re here to assist every step of the way.