Go to US Store
How can I receive assistance or request a replacement for a malfunctioning Point Pod Pop-Up Outlet?
If your Point Pod is not working properly and requires a warranty replacement:
1. Request Support or Replacement:
Reach out to Point Pod directly by submitting a support ticket. Start the process for expert assistance or a warranty replacement at this link: https://pointpod.com/au/warranty-and-returns-form-us/
2. Prepare for Replacement:
Use masking tape to mark the exact position of the current unit. This will help align the new Point Pod accurately.
Extend the Point Pod to the open position, then turn off the power at the wall outlet. Unplug the unit before proceeding.
3. Remove the Defective Unit:
Loosen the clamp that secures the Point Pod in its housing. Gently lift the unit out.
Turn the Point Pod over and unscrew the two screws that hold the top cup in place. Carefully remove the top cup from the faulty unit.
4. Install the Replacement Point Pod:
Align the top cup with the new Point Pod, using the masking tape as a guide for proper positioning.
With the unit flipped over, unscrew the two screws to release the top cup from the defective device.
Place the new Point Pod into its housing, matching the alignment marks. Secure it by tightening the clamp.
5. Complete the Installation:
Plug the unit back in and allow about 30 seconds for the electronics to calibrate.
Test the new Point Pod by pressing down—it should retract and rise smoothly.
Following these steps will make replacing your Point Pod quick and simple, keeping your kitchen or workspace disruption to a minimum.
Point Pod Connect owners can maintain a trouble-free experience with their pop-up outlets by using these troubleshooting tips. Whether dealing with crumbs, misalignment, or spills, knowing how to manage these issues will help your Point Pod operate reliably for years.