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SUPPORT & WARRANTY
Something not right? We’ve got you.
Tell us what’s going on and we’ll make it right. Whether it’s a shipping issue, a missing part, or an outlet that stopped working, one request gets you to the right person on our team.
BEFORE YOU START
Have these handy and you’ll fly through
The more we know up front, the faster we can help. Warranty requests move quickest with proof of purchase and a couple of photos.
01
Name & contact info
So we can reach you with an update.
02
Order number
Or any proof of purchase from your order.
03
Product & model
Blade Duo, Blade, and so on.
04
Purchase date
Roughly when the order was placed.
05
What happened
A short description of the issue.
06
Photos or video
A quick look at the problem speeds things up.
07
Shipping address
Where a replacement should be sent.
08
That’s it
The form walks you through the rest.
SUPPORT REQUEST
Tell us what happened
One form for every issue. We’ll route it to the right team and reply promptly, usually within an hour during business hours.
WARRANTY COVERAGE
Warranty coverage, repairs, and product
certifications
Warranty coverage varies by product. Below you’ll find coverage for products manufactured by Docking Drawer, as well as products made by other brands and sold by Docking Drawer. If you need help with a product under warranty, please contact the appropriate manufacturer before attempting any repair or modification.
A. Docking Drawer products
| Product | Warranty |
|---|---|
| Blade Series In-Drawer Outlets | 5 years |
| Safety Outlets | 2 years |
| Capped Canisters | 1 year |
| Point Pod Pop-Up Outlets | 2 years |
| What’s covered |
|---|
| ✔️ Any defects or malfunctions of new or certified outlets |
| ✔️ All shipping costs |
| What’s not covered |
|---|
| ✖️ Labor costs |
| ✖️ Consequential and incidental damages |
| ✖️ Modifications to the outlet assembly, abuse, misuse, or acts of nature such as earthquakes, floods, or tornadoes |
Modifications, updates, repairs, and electrical certifications
Docking Drawer products that carry a safety certification or listing are certified only in the complete, factory-built configuration in which they
were evaluated. The certification and warranty apply to that configuration.
Any customer modification that alters the certified configuration will void the warranty and invalidate the safety certification.
If your product needs repair while under warranty, or your installation seems to need a change, please contact us first. We’ll help find a solution
that keeps the product’s performance, certification, and warranty coverage when possible. Many products, like the Blade outlet module, can be updated after
the warranty period without removing the housing or replacing installed wiring.
B. Products made by other brands, sold by Docking Drawer
| Product | Warranty |
|---|---|
| Prado Outlets | 1 year |
| Hubbell Pop-Up Outlets | 1 year |
For warranty claims on these products, please contact the manufacturer directly. Not sure who to contact? Start a support request and we’ll point you in the right direction.
Our warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
A real person, on your side
We build discreet electrical solutions people trust in their homes, and we stand behind every one. However you got here, we’ll follow through until it’s resolved.
EMAIL US
sales@dockingdrawer.ca
Product, sales, and project planning
questions.
Billing questions: ap@dockingdrawer.com
READY WHEN YOU ARE
Order issue or warranty replacement, it’s all one short form.
Start Your Support Request