How can I fix a Point Pod Pop-Up Outlet top cup that doesn’t sit flush with my countertop?

To adjust the top cup:

Use a Phillips head screwdriver to loosen the two screws beneath the top cup.
Take off the top cup and set it aside.
Find the two long plastic prongs on the outlet’s surface—these should lie flat with the top.
Carefully raise the prongs with a flathead screwdriver until they bend slightly upward, which will help the top cup sit evenly.
Replace the top cup and secure it by tightening the screws.

Keeping the top cup level preserves the smooth appearance and prevents dust or debris from getting into the Point Pod outlet.