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Experiencing Power Issues with Your Docking Drawer? Here’s What to Check

Have you just installed your Docking Drawer outlet and noticed it isn’t powering up? Or perhaps your outlet has been working fine until now, but you’re suddenly running into a power issue? Our Troubleshooting Guide is designed to help you identify frequent causes for a Docking Drawer outlet not receiving power and offers practical steps to get things working again.

Steps for Troubleshooting Your Blade Series Outlet:

Step 1: Reset the Docking Drawer’s interlocking thermostat by pressing firmly on the thermostat with your finger. The thermostat does not make a clicking sound when reset. If the outlet remains unpowered, proceed with the next troubleshooting steps.

Step 2: Confirm whether the outlet has ever functioned since installation. This helps determine if the issue is related to setup or if it’s a new development.

Step 3: Check if all AC outlets and USB ports are without power. If only some ports are affected, the outlet may be faulty and could require replacement.

Step 4: Test the device you want to use by plugging it directly into a wall outlet. If it doesn’t work there either, try a different device in your Docking Drawer outlet to see if the issue is with the outlet or the device itself.

Step 5: Make sure your Docking Drawer is properly plugged into the wall outlet, and inspect for any loose plugs or visible damage to the power cord.

Step 6: Verify that the wall outlet supplying power to your Docking Drawer is functioning. Plug a known working appliance into the same wall outlet or try another outlet to confirm if the problem is with your home's power source or the Docking Drawer outlet. If the wall outlet is not providing power, contact a licensed electrician for assistance.

Step 7: If your outlet still doesn’t power on after completing these steps and resetting the thermostat, reach out to Docking Drawer to begin the replacement process.

Need more assistance?

Reach out to our team for additional help, or watch the step-by-step video guide below for further instructions on resolving Docking Drawer power issues. We're here to answer your questions and make sure your Docking Drawer outlet operates as it should!